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    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT or BT Visual Help.

    •
    0264 308 308 028 or *8028 The number is available from any national network.
    0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055.

    Search with AI Search

    AI Search on Ask BT answers all your banking questions.

    BT Visual Help

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    0%

    How to contact BT if you're abroad

    August 12, 2025 Author Laura Petrehuș Reading time 3:00 minutes

    How to contact BT if you're abroad

    No matter which country you live, work or study in, we're just a phone call, email, social media message or... chat away.

    Here's where you can find us or what online options you have at your fingertips to get the information you're looking for as quickly as possible:

    HUMAN BANKING

    Diaspora Call Center, +40264 303 003 003, non-stop

    • For the best experience, we recommend that you call us from the phone number you know is in our database (when you call us, we already know who you are 😊).
    • Here you can see live details about waiting times, the number of people on the line and how many customers are on the line.
    • We speak Romanian, English, Italian, Hungarian, French, Italian and Hungarian.

    Email: contact@btrl.ro

    We reply in Romanian, English, Italian, Hungarian, French, Italian and Hungarian.

    Social media: Facebook, Instagram, LinkedIn

    We answer (mostly 😊) in Romanian.

    SELF-BANKING

    BT Visual Help: +40264 308 000, and then you will receive an SMS with the access link on your BT database phone, even if it's a number abroad.

    • More details about this option are here.
    • The information on BT Visual Help is in English.

    OPTIONS WITH ARTIFICIAL INTELLIGENCE IN DNA

    The BT Chat virtual assistant in the BT Pay/BT Pay Italia app: provides information about the app's functionalities as well as about the bank's products and services.

    • You have the option to continue chatting with a member of the bank's team.
    • In the app, Chat BT can be accessed from the top right.
    • It answers in Romanian and will soon also communicate in English, Hungarian and Italian.

    AI Search: Thanks to AI Search, you receive comprehensive information instantly.

    • The option can be accessed right here, on the website you're on or on the BT UK website.
    • With AI Search, the answers are in the language (whatever language it is) in which you type the question.

    Question BT: is a website that includes a category of information for diaspora, as well as over 2,000 questions and answers about banking, products and services, and how to proceed in certain situations.

    • And on this site you have AI Search, based on artificial intelligence.
    • On Ask BT the information is in English, and using the AI Search option, the answers are in the language in which you asked the question.

    We're here when you need us for banking anytime, anywhere.

    Did you like this article?
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    BT AI Chat
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    Intreb BT logo
    Ask BT is Banca Transilvania's largest online financial education program, with over 2,000 banking questions and answers.
    Search tips
    Powered by Azure OpenAI GPT-4o
    AI Search provides automatically generated answers, using GPT-4o technology, which may contain inaccurate or potentially offensive content that does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service. .
    Terms and conditions

    Disclaimer

    AI Search is a pilot project - in beta - that uses GPT-4o technology to simplify the process of finding and understanding banking products.

    AI Search is trained to answer questions that relate exclusively to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and should be used for information purposes only. The Service may sometimes provide inaccurate or potentially offensive content that does not represent the views of Banca Transilvania. You are solely responsible for your use of content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter any personal data or other confidential information into this service.

    Use of AI Search implies acceptance of the Terms and Conditions.

    By accessing and using the service you accept these terms and conditions without reservation. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

    Banca Transilvania does not provide any guarantee regarding the answers provided by this service.

    AI Search provides answers algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot be held responsible for the content provided.

    AI Search does not provide answers to personalized questions, so by using AI Search you agree not to provide and not to enter any personal data or other confidential information in the messages/questions you submit. In case you do not comply with this obligation, by inserting personal data/confidential information into AI Search, you consent to the processing of such data for the purpose of providing the service (answers to the questions you submit), as well as for the improvement of the algorithmic model of the robot by its developer.

    Any information provided by users during their interaction with AI Search will be treated confidentially and will be disclosed only to recipients who have a right and need to know.

    The content provided by AI Search is for information purposes only.

    Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in termination of the interaction.

    AI Search does not provide financial, legal or professional advice and is not a substitute for consultation with human experts or professionals specializing in the field. Users should not rely on the information provided by AI Search for decision making.

    The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

    Terms and conditions may be revised/updated at any time.

    BT AI Chat
    The system is experiencing problems. Try again a little later.
    Intreb BT logo
    Ask BT is Banca Transilvania's largest online financial education program, with over 2,000 banking questions and answers.
    Search tips
    Powered by Azure OpenAI GPT-4o
    AI Search provides automatically generated answers, using GPT-4o technology, which may contain inaccurate or potentially offensive content that does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service. .
    Terms and conditions

    Disclaimer

    AI Search is a pilot project - in beta - that uses GPT-4o technology to simplify the process of finding and understanding banking products.

    AI Search is trained to answer questions that relate exclusively to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and should be used for information purposes only. The Service may sometimes provide inaccurate or potentially offensive content that does not represent the views of Banca Transilvania. You are solely responsible for your use of content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter any personal data or other confidential information into this service.

    Use of AI Search implies acceptance of the Terms and Conditions.

    By accessing and using the service you accept these terms and conditions without reservation. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

    Banca Transilvania does not provide any guarantee regarding the answers provided by this service.

    AI Search provides answers algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot be held responsible for the content provided.

    AI Search does not provide answers to personalized questions, so by using AI Search you agree not to provide and not to enter any personal data or other confidential information in the messages/questions you submit. In case you do not comply with this obligation, by inserting personal data/confidential information into AI Search, you consent to the processing of such data for the purpose of providing the service (answers to the questions you submit), as well as for the improvement of the algorithmic model of the robot by its developer.

    Any information provided by users during their interaction with AI Search will be treated confidentially and will be disclosed only to recipients who have a right and need to know.

    The content provided by AI Search is for information purposes only.

    Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in termination of the interaction.

    AI Search does not provide financial, legal or professional advice and is not a substitute for consultation with human experts or professionals specializing in the field. Users should not rely on the information provided by AI Search for decision making.

    The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

    Terms and conditions may be revised/updated at any time.