For us, human banking also means accessible solutions for people with special needs in terms of sight, hearing or mobility.
We are committed to adapt, step by step, our digital and physical presence: websites, apps, branch offices, self-banking solutions and call center support. This is just the beginning, we know there is still much to do.
If you're abroad, here are our affordable online solutions:
Bank's main website and BT Pay app
If you are following us from abroad, you will see on the BT website, on the bottom left of the home page, a section that facilitates a number of adaptations: converting written text into spoken language, enlarging fonts, etc.
We are also working on the accessibility of about 50 documents on the bank's website, BT Pay and the websites of other companies in the Banca Transilvania Group.
To meet the new European digital accessibility standards, we are working with Accessi+, which helps us to be better.
Options for self-banking and contacting the BT Call Center team
- The BT Visual Help app provides visual support when a person dials 0264 308 000 (without actually talking to someone).
- The BT Chat in BT Pay provides quick access to information about the bank's app, products and services, eliminating the need for a voice call.
- Information can also be requested by email(conctact@btrl.ro).
We also offer written and spoken support in several languages: Romanian, English, Hungarian, Italian and Hungarian.
BT's commitment to accessibility means adapting services, products and premises, as well as supporting social initiatives in Romania that support inclusion and equal opportunities.
More details on what we have achieved so far for digital, physical and communication accessibility can be found here.
